Primary communication between all clients, tenants and contractors will be via email or completed web-forms. Text messaging or voicemail will only be for applicant showings and appointment confirmations and will not be accepted forms of notice, service requests, document delivery, etc.
All non-emergency Maintenance/Service Requests are to be made by webform.
Emergencies should be phoned to the 24/7 line, 1 (888) 866-8848
Management is available Mon-Fri 9am-5pm, except holidays.
For properties under “full” management services the Manager (the whole company) is the ONLY communication between Owners and Tenants. Under agency law all communications are to pass through the agent, in this case, the Manager. Owners are not to communicate directly with Tenants and Tenants are not to communicate with Owners. This creates untraceable arguments and gaps in information which is un-defendable in legal disputes. Disregarding this by either party may be considered a breach in the agreement.
Note: “informing” people of changes or activities are not in real time, usually the delay between tenant-contractor-contractor management-manager-owner takes the full month unless the activity is unnecessary and the owner needs to be brought in before anything is done, or it is so severe that insurance needs to be brought in right away or an appliance completely replaced.
Race Real Estate (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through SMS/text messaging.
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Our website or messages may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy or our data practices, please contact Race Real Estate.
Tenant and Owners are required to have insurance.
Tenants can obtain insurance online and here is a link to an easy-to-use provider.
Owner can also get rental insurance with Nuera.ca.
note to Owners. If your insurance requires someone to inspect the property every 48 hours when unoccupied OR they do not give you coverage when the property is vacant we recommend different coverage or a different provided. As for 48 hour inspections this is NOT included in our services by default. You must ask for it and pay for it separately.
In general we do not use Fixed Term leases. We use Periodic leases.
The Owner and the Tenant must be aware that Annual/Yearly and Monthly leases are “periodic” and auto-renew unless the Owner or the Tenant informs the Manager of a desire for any change or non-renewal at least 100 days (from the owner) or 60 days (from the tenant) prior to the renewal date. This is NOT necessarily 100/60 days from whenever a desired change can be enforced. Please do contact us to discuss.
All changes are still subject to the Residential Tenancies Act.
By opting in to receive SMS/text messages from Race Real Estate, you agree to receive recurring automated text messages related to:
You may opt in to receive SMS messages by:
Consent to receive SMS messages is not a condition of purchase.
Message frequency will vary depending on your interaction with us but will generally not exceed two (2) messages per month.
Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of SMS messages at any time that you are neither a client nor customer by replying:
After opting out, you will receive a confirmation message and no further messages will be sent unless you choose to re-subscribe.
Wireless carriers are not liable for delayed or undelivered messages.
Our SMS services are supported by most major Canadian and U.S. carriers. Delivery may not be available on all carriers or in all geographic areas.
We may modify these SMS Terms & Conditions at any time. Any changes will become effective immediately upon posting to this page.
If you have questions about our SMS program, contact: